Terms of service

These Terms of Service (the "Terms") constitute a binding agreement between Brandhatch LLC, a Georgia limited liability company trading as FirstFind ("FirstFind", "we", "us"), with its registered address at 8735 Dunwoody Place STE N, Atlanta, GA 30350, and the business identified at purchase (the "Client", "you"). They govern your use of the website at firstfind.io (the "Site") and the local search optimization services we provide (the "Services"). By purchasing a Service tier or otherwise engaging the Services, you agree to these Terms. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business.

1. The Services

FirstFind provides Google Business Profile management, local search optimization, content and related services on a subscription basis. The scope of the Services is determined by the service selected: the Core package, as described on the Site at the time of purchase, or a Custom plan, whose scope and fees are agreed in writing following a scoping call.

We may modify the composition of a tier from time to time. Where a modification materially reduces the Services included in your tier during a paid term, we will notify you and you may terminate without further charge for the remainder of that term.

2. Fees and billing

Setup fee. The Core package carries a one-time setup fee of $499, payable in advance and billed in the first month, on both monthly and annual plans. The setup fee covers the initial diagnostic, profile overhaul and month-one paid-advertising boost.

Monthly subscriptions. The monthly fee ($299 for the Core package) is billed in advance on a recurring monthly basis, commencing in the second month of service.

Annual subscriptions. The annual fee is equal to twelve times the annual-plan rate ($249 per month for the Core package) and is billed in advance at the commencement of the term, unless otherwise agreed in writing.

Payment. Fees are stated in US dollars and processed through Stripe. You authorize us to charge the payment method on file for all fees as they fall due. Fees are exclusive of applicable taxes, which you are responsible for. Overdue amounts may result in suspension of the Services until paid.

Third-party costs. Google Ads spend included in the month-one boost is capped at the amount described for your tier. Any additional advertising spend, directory listing fees or other third-party costs you approve are your responsibility.

3. Term, cancellation and refunds

Monthly subscriptions continue until cancelled. You may cancel at any time by email to brandon@firstfind.io, with cancellation taking effect thirty (30) days after the notice is received. Fees already paid for the current billing month are non-refundable, and any fee falling due within the notice period remains payable.

Annual subscriptions are a twelve (12) month commitment. Annual fees are non-refundable, and the subscription may not be cancelled before the end of the term other than as provided in Section 1 or Section 9. At the end of the term the subscription renews for a further twelve months at the then-current annual fee unless either party gives written notice of non-renewal at least thirty (30) days before the renewal date.

Work guarantee. Within thirty (30) days of receiving access to your website and Google Business Profile, we will complete every item on the setup list published on the Site at the time of purchase. If any item is not completed within that period, we will refund the setup fee in full, and you retain all work completed.

Refunds. Other than under the work guarantee, no refunds are provided once work has commenced on your account, including the setup fee. Work is deemed to have commenced when we begin the initial audit or request access to your listings.

4. Client responsibilities

You agree to: (a) provide accurate and complete business information and keep it current; (b) grant and maintain the access to your Google Business Profile, website and other listings reasonably required to deliver the Services; (c) respond to reasonable requests for information, approvals or content within five (5) business days; (d) ensure that all content, images and claims you supply are accurate, lawful and yours to use; and (e) comply with the terms of service and policies of Google, Bing and any other platform on which we manage listings on your behalf.

We are not responsible for delays or deficiencies in the Services caused by your failure to meet these responsibilities.

5. Platform dependencies and no guarantee of results

The Services depend on third-party platforms, including Google, whose algorithms, policies and features change without notice and are outside our control. We do not guarantee any particular ranking, position, traffic level, number of enquiries, or revenue outcome. Our obligation is to perform the Services described for your tier with reasonable skill and care, and to report on the results. Any figures on the Site describing typical market behavior are sourced industry statistics, not promises of performance.

We do not engage in practices that violate platform policies, including the purchase or fabrication of reviews, review gating, or the creation of misleading listings, and we will decline instructions to do so.

6. Content and intellectual property

You retain ownership of your business information, brand assets and any content you supply. You grant us a limited license to use them for the purpose of delivering the Services. Content we create for you under the Services (including posts, blog articles and service pages) becomes your property upon payment of the fees for the period in which it was delivered. We retain ownership of our methodologies, templates, tools, reports formats and know-how. You grant us permission to reference you as a client and to use anonymized, aggregated performance data; we will not publish your name or identifiable results without your written consent.

7. Confidentiality

Each party will keep confidential any non-public information received from the other in connection with the Services and use it only for the purposes of these Terms. Access credentials you provide are stored in an encrypted credential vault, restricted to staff who require them, and revoked within thirty (30) days of termination.

8. Disclaimers and limitation of liability

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, HOWEVER CAUSED. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages; to that extent, the above limitations apply to the fullest extent permitted by law.

9. Suspension and termination for cause

Either party may terminate these Terms on written notice if the other party materially breaches them and fails to cure the breach within fifteen (15) days of notice. We may suspend the Services immediately if fees are overdue by more than ten (10) days, or if your instructions or content would, in our reasonable judgment, breach applicable law or platform policies. On termination, we will cease work, deliver any completed but undelivered content for which fees have been paid, and revoke our access to your listings.

10. Indemnification

You will indemnify and hold harmless FirstFind and its members, officers and staff from any third-party claim, loss or expense (including reasonable attorneys’ fees) arising from content or information you supply, your breach of these Terms, or your violation of any law or platform policy.

11. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-laws principles. The parties will first attempt in good faith to resolve any dispute through direct discussion. Any dispute not resolved within thirty (30) days will be brought exclusively in the state or federal courts located in Fulton County, Georgia, and each party consents to the jurisdiction of those courts.

12. General

These Terms, together with the tier description on the Site at the time of purchase and any written order or statement of work, constitute the entire agreement between the parties and supersede prior discussions. If any provision is held unenforceable, the remainder will continue in effect. We may update these Terms by posting a revised version on the Site; material changes will be notified to active clients by email and take effect on the next renewal of your subscription. Neither party may assign these Terms without the other’s consent, except that we may assign to a successor in a merger or sale of assets. Notices must be in writing and sent to the addresses below or to the email address on your account.

13. Contact

Brandhatch LLC, trading as FirstFind · 8735 Dunwoody Place STE N, Atlanta, GA 30350, United States · brandon@firstfind.io